Returns & Refunds
- Returns within 30 days
We really want you to be ecstatic with your purchase! And we understand if you have a change of heart. You may return most of our products in their new, unopened state within 30 days of delivery, for a full refund. Please see further below for information on how to return an item, how to package the item and how your refund will be processed.
- Items that cannot be returned
- perishable goods
- books and printed posters
- electronic vouchers or
- digital items
Perishable items include everything that could fall under the food and drinks category. These cannot be refunded or exchanged because of public and food safety regulations.
However, if your perishables have arrived damaged (or expired) we will gladly refund or replace them.
- Custom Orders
If you order the goods in advance, we may charge you a deposit, and we will make a prior arrangement with you for this. You will forfeit this deposit if you cancel the order within 10 days before the delivery date supplied.
- Personalised goods
If you ordered a customised item and your specified customisation (e.g. a name) is delivered to you and it is incorrect, we will gladly replace or refund your purchase.
- Incorrect item delivered
However, should a gremlin creep in and the wrong product gets delivered to you or the product is not as described on the website, then please do not remove the product from its original packaging, and leave all the stickers and labels as they are. Let us know about the problem as soon as you can, and we will collect the product from you at no charge.
If this situation arises, we will offer you:
- A replacement product (if available)
- A refund voucher equivalent to the purchase price of the product
- A refund using the same method of payment you originally used
Please note: the refund option is not available if the item was received as a gift
- Items arrived broken or damaged
If your goods arrive damaged or with missing parts or items, then we will do our best to resolve the issue as soon as possible. Please let us know as soon as you can, and within 7 days of delivery, by contacting us. We will need some information to see where in the delivery process the damage or mistake occurred.
- photograph of the outer box (including whether it has a Fragile sticker or not);
- photograph of the inside of the box, including the inner protective packaging
- photograph of the damaged item.
- A replacement product (if available)
- A refund voucher equivalent to the purchase price of the product
- A refund using the same method of payment you originally used
Please note that a refund is not available if the item was received as a gift.
- How to return a product
Choose a pick-up date, and we’ll come and fetch your good/s. We may charge a fee for this service. However, if the item has arrived damaged, is incorrect or has missing parts, we will cover the return delivery costs.
If you are returning the product within 30 days because you have changed your mind, the return delivery fee will be charged, at our discretion and depending on the circumstances.
- How to package an item you want to return
The returning product must be packed, in its original packaging, and then in another box, with additional padding and protective so that it can travel safely back to us without any damage. If the returning product has not been packaged properly and is damaged, then we unfortunately cannot issue a refund, so please make sure the item is safely and securely packaged!
- How we process your refund
Returns within 30 days
You will be offered a Just Easy Recipes voucher or a product exchange. If you specifically require another form of refund (i.e. credit card or EFT), a 7% fee of the refund amount may be charged. Refunds are processed within 8 to 10 working days the return being specified as a refund. Refunds can take up to 3 working days to reflect in your account once processed due to banking timelines.
Damaged Goods
Refunds are handled within 8 to 10 working days of logging the return (refunds can take up to 3 working days to reflect in your account once processed due to banking timelines.) Replacements may take longer as these are dependent on availability.
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